While most of our products and services are eligible for a refund within the specified time frame, certain items such as personalized or custom-made products may not be eligible for a refund. Additionally, services that have been fully rendered or used may not be eligible for a refund. We encourage customers to review our refund policy for specific details on non-refundable items or services.

Our refund policy applies exclusively to items from our collection. Bespoke tailored items, being unique and customized to each customer’s requirements, do not fall under this policy and are considered final sale. We recommend discussing any concerns or issues with our team during the tailoring process to ensure complete satisfaction with your bespoke garment.

Refunds are typically processed within 5-7 business days from the date the request is approved. However, it may take longer for the refunded amount to reflect in your account depending on your bank’s processing times

Due to the personalized nature of bespoke tailored items, we do not offer refunds for dissatisfaction. We work closely with each customer throughout the tailoring process to ensure their specifications are met to the highest standards.